Returns & Refund Policy
Effective Date: 10 May, 2025
At HollypopStore.com, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.
Return Eligibility
To be eligible for a return, your item must:
- Be unused, unopened, and in the original packaging
- Be returned within 14 days of delivery
- Include proof of purchase (order number, receipt)
⚠️ Note: Due to hygiene and safety reasons, we cannot accept returns on:
- Opened skincare or cosmetic products
- Used self-care items (e.g., beauty tools, masks)
- Items marked as “Final Sale”
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5–10 business days
- Refunds are credited to your original payment method
- Shipping fees are non-refundable unless the item was defective or sent in error
Return Shipping
- Customers are responsible for return shipping costs unless the product was defective or incorrect.
- For your protection, we recommend using a trackable shipping service.
Damaged or Incorrect Items
Received the wrong or damaged item? We’ll fix it right away!
- Please contact us within 48 hours of delivery
- Send photos and your order number to support@hollypopstore.com
- We’ll arrange a free replacement or refund promptly
How to Start a Return
- Email us at support@hollypopstore.com with your order number and reason for return
- Wait for our return confirmation and shipping instructions
- Pack your items securely and ship to the provided address
Need Help?
If you have any questions about your return, reach out to:
Email: support@hollypopstore.com
Phone: +1 (555) 789-1234